I give up Accelerit...

If there was a way to give a zero star rating, I would have done so with this review.

The level of responsiveness from this Internet Service Provider is very terrible...when logging service faults on their website, they will only respond after about 5 days (by that time your internet connection has been restored...)they will tell you "we see you are online...please confirm if all is working". The telephone lines are never answered, no matter what time you call.

They don't have tech assistance working late during the week, at 17H00 they knock off, if you have issues, you are on your own, wait for tomorrow. Whilst other companies in their space has tech assistance working until around 22H00.

The response to tickets is not always in context of what is there - it is as if they don't have a monitoring tool.

As a result of your level and quality of interaction, I am seeking the same service you provide elsewhere. I have tried to be understanding but you are not convincing to be trying to improve.

Go check all my tickets with you and advise if it is acceptable?!