1 reviews | Active since Jan 2023
I do not know how to get my queries treated with any urgency at Accelerit. I am without internet
I do not feel like my queries are being taken seriously. I do believe that I have tried to be as patient as possible given that I am without internet during a workday. Three calls in, and all I am told is that they can not contact Celerity for an escalation.
It feels like it is stated as if I need to do something about that. They has been very little remote help to debug the problem (not the agents' fault) and no attempt to debug the issue in person. I feel like if Celerity is needed for this, then Accelerit should have processes/agreements in place to get in touch with them in a timely manner.
I do not know what to do now. The estates you live in only allow a few ISPs.
Can someone somwhere please get my query treated with urgency. ref number: NOS3*** Two tickets I have created: Ticket #524688 Ticket #500520
I have not had internet since last night. I do not feel like any meaningful progress is being made. I am even open to having a technician visit and help debug this.
I just want the internet I am paying for back.
Fun fact, I can contact their sales department and "IT Support (that will just escalate things)", but when I need to contact the Account team to cancel....yeah...that is going to be a head ache as well.
So in summary what do I have:
- just got debited for the month for Accelrit
- no internet
- can not even go to a new ISP as I need proof of cancellation for Accelerit
Fun fact, I can contact their sales department and "IT Support (that will just escalate things)", but when I need to contact the Account team to cancel....yeah...that is going to be a head ache as well.
So in summary what do I have:
- just got debited for the month for Accelrit
- no internet
- can not even go to a new ISP as I need proof of cancellation for Accelerit