1 reviews | Active since Sept 2016
Horrible service not sure if i should even call it a service
Horrible service, I would like to make people aware of the terrible service I have been getting from this company for almost a year now. I have a Wi-Fi connection provided by this company and since they installation November 2017, I had to every single day phone in and ask for help because the ****** thing keeps dropping my connection every 5 minutes or so. I have tried on countless occasion to get them to come have a look at it but to no avail. I really hate this people since I have wasted my money on their useless service for the past 10 months. I made them aware that I'm report them on this platform but they didn't care.
Hi Teboho,
Please be advised that the issue with your connection centres around the utilization of the line.
We have noted that your line constantly peaks above the 2mbps causing your line to max out.
In simple terms, it means you are using up all the speeds available to you. All broadband connections will have a maximum speed that can be achieved. This speed is dependent on the package you are signed up to, and the type of connection you are using (wireless or fibre).
The maximum speed indicates the total achievable speed available to your home, not to each individual device
Please note that once it starts going beyond the 2mbps, the connection starts getting saturated and start affecting your connectivity.
We advise you upgrade the line to accommodate your connection demands
We even sent you an email with the speed test results showing you getting 2mbps provisioned to you.
Hi Teboho,
Please be advised that the issue with your connection centres around the utilization of the line.
We have noted that your line constantly peaks above the 2mbps causing your line to max out.
In simple terms, it means you are using up all the speeds available to you. All broadband connections will have a maximum speed that can be achieved. This speed is dependent on the package you are signed up to, and the type of connection you are using (wireless or fibre).
The maximum speed indicates the total achievable speed available to your home, not to each individual device
Please note that once it starts going beyond the 2mbps, the connection starts getting saturated and start affecting your connectivity.
We advise you upgrade the line to accommodate your connection demands
We even sent you an email with the speed test results showing you getting 2mbps provisioned to you.