1 reviews | Active since Jun 2017
Horrible Service! I don't recommend them to anyone!
<p>Our complex recommended Accelerit to us and at first we were very excited by the thought of getting fibre Internet. I eagerly paid their installation fee and first package fee. I was told that it would be up and running by the first week of July. I called to confirm and was told that they would contact me to tell me when they would come to install configure and activate the router. I waited for their callback and no luck for a week. I then called them back and asked to speak to th3 supervisor and the lady mentioned that he was in a meeting and that they would call me back. I called back another two times and got the same response. I even emailed to ask what was the delay and this was a month later and still no response. I then called the last time around the 28th of July and was told that they would come to install and configure the ruoter in the first week of August, now by now I was so frustrated with them that I demanded they tell me exactly when, which they rep**** the 3rd of August between 3 and 4pm. It's now 5pm and no show. This company is absolutely unprofessional and completely robbing people of their money and time! </p>
Hello Davina
Sincere apologies for the delay in getting you on our network. We unxpectedly ran out of supplies for the brand of routers we install and were given an ETA of 2weeks by our supplier. Im pleased to state that we have reloaded our supplies and are ready to fast track installations!
I can assure you you will be activated ASAP if you haven't already been.
If not please contact me directly at *** for escalation.
Once again apologies for this. We are definitely looking forward to being of excellent service to you going forward :)
Hello Davina
Sincere apologies for the delay in getting you on our network. We unxpectedly ran out of supplies for the brand of routers we install and were given an ETA of 2weeks by our supplier. Im pleased to state that we have reloaded our supplies and are ready to fast track installations!
I can assure you you will be activated ASAP if you haven't already been.
If not please contact me directly at *** for escalation.
Once again apologies for this. We are definitely looking forward to being of excellent service to you going forward :)
