Horrible First Impression

First impression is horrid. They spliced inside my unit (after having to come back 2 times, but that's another story), I reported the the PON LED light was flashing red. They say it's because my account was not active yet. I activate my account when I was ready on 3rd Nov. Pay them and they confirm the account is active. Light is still flashing red. Call them on Saturday and they say they must come back and will call back with a time. That never happened. I had to call this morning to get a time. They say between 13:00 and 14:00. That didn't happen although I called to confirm before 13:00 and they say yes. At 14:00 I call and they say their team is stuck and it will happen at 09:00 tomorrow. I doubt that will happen either, yet I paid and am still down 4 days now. There was also no manager to speak to either. Go figure for a company that offers free installation for the whole complex.