Frustrated with Accelerit

I reported slow internet LAST week Sunday already, on the Monday I was asked for a screens hot of my Speed test which I sent. I later received a generic email saying the whole of Midrand was down. Tuesday I was still experiencing issues and I sent a follow-up email even to the management email address. No response. I further requested that they arrange for a technician to come see what is going on with our wifi, still nothing. I'm sitting with intermittent internet tonight AGAIN and I honestly don't know what else to do. I think they take advantage that they are the only SP for our complex, hopefully for now because I will keep complaining until they get us better service providers, how are we expected to work and study with such low quality internet and service.