********** Transaction

I canceled the line from the property I was renting and advised them that I have been asked to move out on the 31st of December as I could not pay rent on that day. They must please cancel the line as I will not be staying there to use it, a day later they took the payment off my account WITHOUT any authorization. I paid from my invoice every month, when they asked me per mail if I wanted to activate a debit order I said NO. How can you just take money of my account without my Auth?? I have mailed them, I have mailed the management and still no response or a refund. New people will be moving in soon and then they get double payment for one month as no one is using the Fibre at the moment. Just taking money out of an acc without authorization is *****