*****, lies and deceit

Utter disgrace of a ISP This company offers pre-paid fiber connection with Vumatel. They advertise it as a pay when you need it service with no contracts.

Their exact wording on the Vumatel landing page :" 10Mbps of uncapped surfing and streaming and then some! Accelerit Premium Fibre has arrived on Vumatel. No contracts of any sort :) Free domain registration with website builder, Free VoIP number and with unlimited calls option Vumatel installation fee charged separately. Please inquire with our sales agents on the various options we have. Complementary WI-Fi router included for free! Connect with us today! ALL Uncapped, unshaped and no throttling. Best of all - our packages are prepaid this meaning you can skip monthly payments should you wish to and we will not penalize you! The first FTTH ISP that truly does not bind you to any monthly internet financial commitments - we put your needs first.

I signed up with them the first few months went by without a problem

So they issue an invoice on their customer portal - you log in, load your card details and make a payment with your banking app to authorise the payment.

If you don't pay the service is suspended until you pay (this is fair as it is how prepaid works)

BUT

On 26 June I told them I need to pause as it is prepaid and I will resume when I can. This was done for one month, on 31 July I get an sms from Capitec to notify me of a debit on my account. I did not authorise this.

Accelerit now claim that it's their system that runs automatic debits, I have no contract with them nor any signed debit orders with them - they just blatantly commit ***** and use your details and run debits.

When you insist on your money back they only offer credit on your accelerit account and have hundreds of lies, excuses and so-called terms and conditions that were never given to you.

Capitec is even worse as they simply say I gave them my details so they can deduct as they want.

Absolute horrific service.

Then when you load your details to pay an invoice they deduct money from your debit account when you did not authorise them to do so - this is blatant *****.