EXTREMELY BAD CUSTOMER SERVICE

I logged a case with Accelerit because I have no internet connectivity since the 24th of September 2020. My ticket was attended by Delight Maposa whom told me that He/She has escalated the orange lights on the cpe to the maintenance department. They will schedule a technician to attend. I followed up and he then said they did come on site but they did not get hold of me which is not true because there was not even single missed call or voicemail on my phone. Also how do they come onsite without appointment. I kept on following up to when will i get assisted and now no response at all to my ticket. No one is even responding to me or decency the redirect me to another person or anything . I am just being ignored. How frustrating this is because it costing me lots of data to be able to work...