Excellent Accelerit

I've signed up to Hello Peter specifically to write this review about Accelerit, and my experience thus far. I contacted the call centre to learn more about their service offering and the process of installing FTTH. I spoke with a guy called Lelethu. He was extremely polite, professional and, importantly, knowledgeable. I then contacted a few other ISP's before making my decision. There was very little between them all but Accelerit's price and "pause period" offering stood out for me, as well as the top chat I had with Lelethu. There was no "hard sell", just a chat about my needs. He actually recommended the lower speed product! This was on a Monday. By Wednesday, an Accelerlit team was at my house ready to connect.

I then spoke with Wayne thereafter about my order and getting connected. The initial company who had laid the cables in my estate did a poor job. Accelerit spent Wednesday, Thursday and Friday analysing, fixing and relaying cables in my estate where necessary. On Thursday, the team stayed on site until 8pm and used their car for light while they worked in the manholes.

By Friday, my house was connected and it has been perfect so far.

Wayne and Lelethu epitomise customer service. They phoned me multiple times during the week to check progress and gauge customer satisfaction. They followed up with me!! If ever I phoned their call centre, I was never waiting more than 2-3 minutes. This team is a breath of fresh air in an otherwise polluted ISP environment.

Remember, hello peter is primarily used by unhappy customers. Rarely do happy customers go out of their way to give a good review. Remember this, and give these guys a chance!! I'm glad I did.

Thanks, G