Don't waste your money on Accelerit

I don't even know where to start with Accelerit. I've been in communication with them since the 1st of Feb and I even paid an activation fee and collected my router yet there has been nothing but back and forth regarding installation. I provided them with everything they've asked for and they still resolve nothing. I've tried to reach the service delivery manager and I'm given nothing but excuses, yesterday I called twice and was told he was in a meeting and would call me back but nothing, called again and was told he's on lunch and he would call be back and still nothing. I've called again today and I'm still being given the same lousy excuse and being told he will call me back. I've been left hanging regarding the completion of the installation and it's now become my job to constantly follow up and make arrangements! All my emails are being ignored and my issue is just hanging. The service from Accelerit is appalling to say the least.