Dissapointing Customer Service

I have been debited twice even if I've instructed them to terminate the account as I'm no longer utilizing their services and have escalated my frustrations to Accelerit Fibre channels for assistance and I've been ignored till today. Accelerit continues with business and their after sales is appalling.

I have 2 tickets logged that are out of SLA and even after I've send re-send asking for feedback nothing.

- Online Website Escalation: Reference Number(s): #327778 & #202322: No Responses - Tweeter Escalation: No Response - Email Escalation to escalation sales manager "Cebisile Ndlazi" : No Response