Disgusting service

I've had my fair trouble with ISPs before just like every single person in SA however Accelerit takes the cake after waiting 6 WEEKS to get connected I finally got connection and all the hassle seemed to be gone, today marks just over 7 weeks where I had connection and everything was hunky dory then at 3pm WHILE WORKING my connection goes off and I'm thinking it's a power outage then look over my router and it's ON, I then proceed reboot it several times but it was futile I then call their technical line to report this, what a frustrating task Firstly I waited 36mins to get through to someone who then for a further 3 minutes kept quiet yet I could hear I'm muted then had the audacity to make it seem like she couldn't hear me then dropped the line on me, I am beyond ****ed now as I have no connection and no one is answering at their offices I need a new ISP ASAP