Disgusting service!

Our Fibre has been down since Wednesday 25th at 11am. after logging the fault with Accelrit, we received a quotation the following day form Vumatel for the line repair. The technician went to the incorrect address and conducted an assessment there! Husband then called to explain to them that we were not going to pay to have the repair work done as per quotation as it was the incorrect house! 3 days later and no new technician has been sent to the correct address, and we are still without fibre! This morning, Saturday 28th May, we had the ticket expedited again, and there is still not response from Vumatel , 6 hours later! Both Accelerit and Vumatel have proven to be unreliable and inefficient and we are most certainly going to cancel our contract with them! Not they would care.