Disgusting customer service from Accelerit Technologies!

I have been without wifi for 11 days. I've been using my friend's ****le in order to work which I've had to top up. I am getting no joy from Accelerit. Their customer service is so poor. I've had to follow up daily. I didn't even get a response when I initially logged my call for a few days, I had to follow up in order to get a response. They don't care as long as they still get paid because guess what, it doesn't affect my billing unless I've been without wifi for 14 days or more, so they'll probably only give this priority on the 13th day!!