Deposit taken but no further service from Accelerit

No stars would be appropriate. In December I app**** for fiber. I received and paid the deposit on the same day, also receiving acknowledgement. After a few days I rep**** to emails asking what is happening but got no reply. I phoned and most of the time you select a number, (sales, technical, accounts, etc.) the just get put on hold. I did try different options, with similar results. Eventually I did get to speak to someone in technical, but they had to speak to accounts. I get cut off and then have to retry on numerous occasions before speaking to someone.

It is now 20 February and I still do not have fiber.

My 4th call was answered today and I was promised someone would phone me before 12 to set it up.

I have phoned back twice since 15h00, the last call I was on hold for 31,5 minutes before being cut off again.

I have emailed their Technical, Accounts and Sales managers before. As well as numerous emails to their *** address yet have had no joy. The manager emails just send an auto reply .

I contacted the network provider, "Frogfoot" who told me they had emailed Accelerit in the beginning of January requesting information.

I then asked what they needed and provided it to Frogfoot. I have received emails from Frogfoot that all is setup from their side now, it is now up to Accelerit to finalize the setup from their side.

I tried phoning Accelerit a few times on Friday and today, as mentioned above. it is now 16h40 and still no luck

I now wish to cancel and use someone else as an ISP, as the fiber is already installed.

But.. 1. How do I cancel if they don't answer? - I need Fiber ASAP 2. Their terms and conditions state they will charge a cancellation fee if I cancel withing the first year?