Day 11 and counting, of No internet connection and little to no feedback

Day 11 of No internet connection and little to no feedback. Today is a Monday after a long weekend of total silence. Help desk only starts responding at 12:00 and downs their tools at exactly 15:00 , getting any response outside those hours is virtually impossible, I've been fairly patient, but this is ridiculous. I'm going on 2 weeks now without any internet, even before then I had multiple tickets regarding slow speeds and black outs. I'm really disappointed with Accelerit's service, and this is coming from someone who rarely complains.