Complaint

Opened an account with Accelerit{Zoom Fibre} everything was fine till i cancelled on the 28-02-2023, they required 30days notice which i gave them and acknowledged it that it will be cancelled end of March however they are still debited my account on the 02-04-2023 and my line is still active however they can see the line was not been in use in March as i moved out of the area, when i called the accounts department to notify them why my account was debited and why the line still shows active the consultants answer my call and i can hear them having conversations in the background and then they mute my call, i call back and they keep muting my calls, however i sent a email to their accounts manager Beatrice and still i get no response till date. I would like that the line to be deactivated immediately and no further debit orders. Im disappointed to see how they conduct their business after i did all the necessary requirements to cancel off.