Bunch of *******

I would give them zero stars if I could. Recently installed fibre services with Accelerit. They initially debited my husbands account for the pro rata payment then a few days later they debited his account again. It has been an ongoing battle with them for weeks now. First they requested a bank statement which is utterly ridiculous as the fault is on their side. Then 5 days ago they said they processed the refund but it has not come through as yet. When my husband contacted them afterwards then yet again they said they waiting for his bank statement. How does that even make sense when they said they processed the refund. If this is not resolved by Monday I am cancelling the Fibre because clearly Accelerit is a bunch of ******* as now they are avoiding my husband and not responding to his emails.