BEYOND BAD SERVICE SO HORRIBLE

EVERY MONTH I MAKE MY PAYMENT ON TIME BUT SOMEHOW I ALWAYS GET DISCONNECTED. WHAT ****ES ME OFF IS I ONLY FIND THIS OUT WHEN I GET HOME THAT IS AFTER WORKING HOURS AND I HAVE TO WAIT FOR THE NEXT DAY TO BE RECONNECTED. THE SHOCKING PART IS WHEN I MAKE THE PAYMENT ACCELERIT ACKKNOWLEDGES THIS PAYMENY SO WHY THE HELL DO I ALWAYS GET DISCONNECTED. IS IT AN AUTOMATED DISCONNECTING BUTTON THST IS BEING USED. SO UNPROFESSIONAL I AM A STUDENT I NEED TO BE CONNECTED THATS WHY I PAY THE ACCOUNT ON TIME. THIS IS TOTALLY UNACCEPTABLE