Bad/Poor service from the Accelerit Fibre Technical Support Call Center Agent

I wish to express my dissatisfaction from one of the tech support call center agent from accelerit fibre i spoke to yesterday. I phone in to the call center seeking assistance with regards to my fibre internet connection that have been down for almost a day and a half.

She initially was giving me a bad attitude on the phone and she was talking to me as if i was irritating her. I then clarified to her that i am only calling because i have a problem with my connection i am not calling because i am bored and i don't have people to call and hers is just to assist me with regaining connection from my side. She then told me that she was going to raise a ticket for vuma/SADV to come and help me since the problem seems to be with the infrastructure.

To my amu*****t i called to make a follow up almost 24 hours later and i spoke to another agent who followed up with the first agent i spoke to about the ticket for the service and she said that she "FORGOT" to raise the ticket. It still shocks me how one can forget a basic thing that they are hired to do. Her forgetting could cost someone due to lack of internet.

My worry is that with the covid 19 some of us are working from home and we entirely rely on the internet to perform out duties. If we going to have agents who are going to give us such bad attitude then it just makes it difficult to work and use the fibre.