Bad Service, Little Options

I discovered Accelerit as a provider from Vumatel's list of packages. On Vumatel's site, my complex in Paulshof (Westwood Way) is displayed to be covered by Vumatel. I contacted Accelerit and arranged fibre for my apartment on the 12th of Feb 2018 and clearly discussed that I needed it active by the first week in March.

After I already agreed and payed for the service, Accelerit contacted me and told me that Vumatel was in fact not yet live but are on their way to being live and I won't be able to get the fibre installed by early March.

I, however, had seen that the previous tenants of my apartment had fibre through Metro Fibre, whom also had a package under Accelerit. In this case, I luckily did not need to get a refund as they could simply continue processing through Metro Fibre for installation etc. The problem here (again) was that I myself had to tell Accelerit that Metro Fibre was live in my area

So... Accelerit contacts me and says that Vumatel is asking for my ID and other details for when they go live, so I tell them that they already told me Vumatel is not live there but I know for a fact that Metro Fibre is. So they respond with "oh yeah we contacted Metro Fibre and they say they not live either." I tell them that cannot be right and phone Metro Fibre myself... Metro Fibre tells me Accelerit are lying to me and I must call them again to arrange the installation through Metro Fibre. I do that, but Accelerit says they already sent the form requesting installation to Metro Fibre on the 28th of Feb (which they did) and they never got a response. Therefore, me, already operating as a self-service, re-contact Metro Fibre and tell them the situation, and they say they will call me back. An hour later, they call me back and say that the information is processed and the installation will commence by the end of the week...

Two days later I contact Metro Fibre to ask them for a date and time for the installation, as I need to arrange beforehand, they respond insisting that the installation can only commence in 10-15 working days and was only processed on the 5th of March.

I urgently needed fibre as soon as possible for early March, when I moved into the apartment, because I rely on it to accomplish and progress in work related goals. Both Metro Fibre and Accelerit did not give a **** about my situation and the absolute **** service and waste of time they bestowed upon me.

In the end, I'll still go along with this service and as soon as I get any issues what so ever, I will cancel and make other arrangements as well as make deterioration on this 3* rating.