Bad Service

Very bad service from this company! They came to install a router two weeks ago but even today two weeks later I still dont have internet connection. You log a ticket and they will respond with a ticket and their system as they say will close the ticket without resolution. Meaning you have to keep on sending mails which will be a new ticket. They debited my account without my consent even though I was told that I will do payment myself, and no one from the company bothered to check if Im able to connect or not. Today as Im writing this mail I still dont have a connection. I was told that when the red light is off on Red Networks router I should be able to connect, I sent an email informing them that its no longer showing and I was told to send a picture what the hell! Talk about their communication with the client, its very bad! No one will even bother to call you back to explain simple things. Their service is so annoying and what annoys more is that they take time to respond to their tickets but when they do it will be another query not a resolution.