Bad customer service/No communication

No internet access from Friday afternoon and no response. Absolutely terrible customer service. No-one responding to my queries, when I call technical support you wait in a queue forever but when you choose sales your call gets answered within 3 mins. Someone promises to get a tech to call with feedback but no one calls and no one even emails or responds to your online ticket.

If you are looking for a service provider I suggest you look elsewhere because no matter the quality of the service when it is on, when there are issues (which are often these days) then no one responds to your queries. Lines down or complex issues are not posted on their notification list so that you can be informed.

Considering that invoices have to be paid immediately on the 1st if not before I wonder if I will get credited for the days that there is no access and no response from technical support.

Disappointed and out of pocket for unplanned data and the many calls to accelerit.