Appaulling service

Absolutely useless i have been battling to get my service up for a month n between accelerite and vuma one blames the other and in the interim i have no service ..the beauty part of all this is that i have received a bill for another month with no service ..i called them like a million times and opened tickets many times but non of them have the decency to call me back I requested a refund and they claim that its not there policy and if i want to cancel i must pay one month in advance .I wouldn't mind paying but how can i if i have no service . I mean really accelerite are you guys for real pay for a service not received n issues u cant solve .. There technicians are very amateurish with little or no knowledge of networks ... They keep telling me i must switch router off and the vuma cpe ..then on then go to shop.vumatel.co.za but how can i if i dont have internet what a joke So guys please dont use accelerite they one of the worst companies with little or no technical knowledge .i asked for general manager and they claim they dont have one ..every department has there own manager ...n i asked for him to call back with no results ....