Appalling service - Way below substandard

Signed up for fibre. I was stood up twice for installation when I had to be the one asking why technicians did not arrive as scheduled. Upon installation and router delivered, there was a problem with splicing which had to be fixed and it was left indefinite. I was again the one doing all the follow ups. Once this was fixed after countless calls to them and no decency to feedback, internet was not working and I reported this only to be given a one liner: Your service is active. Did you perhaps even bother helping me connect and have a password/user name which I did not know where to find? No! I figured that out myself. Took screen shots of the connectivity and emailed them to the info email address but tickets just get closed without solutions.

Today, Saturday 20 Oct 2018, I rang up at 09:00am to ask what the issue was and was told router timed out and they'd get back to me in 5 mins, by 11:00am I was still waiting to be called which I called back and I was told in the next hour. It is now 15:00 and no one still called, left all stranded and working on my 3G.

I am taking this to ICASA, Competition commission and National Consumer Commission because I want my full installation refund and cancel this appalling service. You can't charge me R2000+ installation and 5 days later we we still battling with connection and you get away with keeping my money.