Accelerit: Poor Service Provider

<p>On Friday the 8th of June, I notice that my home internet service, provided by Accelerit, was offline. I contacted the call center and a technicians came to my unit in the late afternoon. He took a look around and informed me that he needed to "splice" the modem and he will only be able to do it on Monday. I was not happy that the issue would only be attended to on Monday. I asked the technician why he could not come and attend to the issue the following day. However, he insisted that he will only be able to do it on Monday. Early on Monday morning I received an email,from Accelerit ,that informed me that they have suspended my account for non-payment. I called in to clarify the issue because my account is up to date. After clearing up the payment issue, I was casually informed that my connectivity issues will only be attended to on Tuesday. I cannot comprehend this level of poor service. I fail to understand why Accelerit cannot resolve this issue with the urgency it deserves.</p>