Accelrit *****s your money

I went through this company and was told to pay R499 for an installation fee and then was not contacted for some time. Afterward I was contacted by the customer service representative and told they cannot install fibre to my unit. I asked her if I would be refunded as no installation happened, she told me I must send them a email and apply for a refund and I did this only to get an email from the accounts department say they will not refund me and that the R499 was an application fee... I have never seen a company charge you for applying for anything this is rediculous... I am now going to Fnb which is their bank to open a frued case against them... If I can give anyone advice stay far clear of this company...