Accellerit Premium fibre .... WORST SERVICE EVER!!

On the 2 December I made payment of 653.00 via Accellerit portal for the monthly internet subscription. But for some reason they argue that they have not received my payment. I was then disconnected internet for almost 15 days, I tried to make follow ups but they took me from pillar to post, I submitted the statement from the bank showing the amount and they still insists they cant see the first payment I made. On the 12 DEC they debited 793.00 from my account and this amount included penalty fee for the reconnection. I then phoned their account department and the lady said to me that the amounts they received in Dec are both for Dec and Jan and I am like how is that possible as I have made payment on the 27 Dec for January. The lady could not give me a straight answer. She then said she will escallate the query.

On the 3rd Jan I then received an email from Accelerit stating that my ticket has been closed. Today, 5 Jan I then phoned them to ask why it was closed as I still dont have feedback. To my surprise the query was not escallated and the lady I was talking to refused to give me the name of the consultant who I previously spoke to. She insisted that she needs proof of payment from me for both payments but I said POP and bank statement is still the same thing and even if I wanted to provide the POP's I was unable to because my bank does not provide POP's if payment was nt done on the app. In this case all payment was done on Accellerit portal. The lady also could not assist me and she said is she escalated the query to management. I once tried to escallate the query to management but the email provided bounced back several times.

In total this company has received 3 payments from me in Dec 2020 and they seem like they dont want to refund me. I have been in contact with this company from the 4th December to date and no solution or refund. January is my last month of subscription with this company, their service is terrible and their consultant seems like they dont know what they are doing or not knowledgeable.'