Accelerit - WHAT A JOKE! - Stay away!

Stay away from Accelerit!!!

I have always paid for my fibre via my credit card monthly with Accelerit on my own by physically pushing the pay invoice button. All of a sudden they started taking off the monthly amount on their own **********ly off my credit card without my permission.

I approached them to complain where they then advised me they are only doing credit card transactions now by them physically taking the amount off my card themselves and my credit card cannot be removed from the system, how they got my credit card details in the first place is my first question.

Then I asked for them to update the debit order date to the 1st of the month as they are taking it off when I don't have money in my card as I only get paid on the 1st of the month, which is now ******ing up my credit record as the transactions bounce every time as I have not given them permission to do these transactions in the first place.

Their response is sorry all the debit orders get done on the 25th of the month and this cant be changed. WTAF!!!!!

You add my credit card details to your system without my knowledge and don't even ask me what date would suit me for them to go off like any normal company that does debit orders would do and then cannot help me to fix any of it.

I am so disappointed in this supplier I have started looking for alternative ISP's !

Shocking customer service Accelerit as usual!!!!!