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Timothy O

1 reviews | Active since Jun 2012

12 Jun 2020, 13:55

Accelerit; ********* and Deceptive Business practices

I ordered for a Fiber to the Home line one month ago and paid Accelerit the R 2,300 needed to kick off the order on the 28th May 2020. On the 11 june 2020, Vumatell installation team came and installed the router to my house, they told me the activation team will come on the evening and activate the line. Now i call Vumatell and they tell me there are no open ports in my area that i will have to wait between 6month to a year to get my fiber line after the area has been upgraded. This is an ethical business practice and these companies are taking advantage of the lock down to rip customers. I asked prior to ordering a line if they have ports available and they said yes. Now a Vumatel consultant tried to lie to me that lockdown rules prevent the activation and it can only be done after lockdown. the reason i asked if they had ports available was because if they didnt have, i would have gone the ADSL route. Now my Business and kids will have to suffer now because of their deception. I just want these guys to come take their f*ckin router out of my house and refund me my money back.

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Replies (1)
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Timothy O's update18 Jun 2020, 10:11
Reviewer Update
They don't even bother to respond .... worst service i have ever experience. i regret everyday. my life is now reduced to numerous calls and emails to them and the same lie every time. i will update you once we get feedback from our manager etc... i wonder if this how they start off, how will their support be ? its not almost one month since i paid them, all i can show for it is a dug out yard n blinking router in my house but no connection. well plaid Accelerit ...well plaid