Accelerit Technologies bad service

I app**** for a voice add on for my existing fibre line on 03/02/2022. I made payment towards activation of this service and was advised to download a voice software/app on my device for this service to be active.

I've since logged numerous ticket with the support desk to assist with such activation and till today 15/03/2022 have not been given any response to my ticket. I'm now been invoiced for a service that I'm no in use off and requested for such to be cancelled and invoice to be credited onto my existing fibre service.

I'm so disgruntled by non professional service I'm experiencing at Accelerit Technologies and would not refer any of my network to them.

I'll be cancelling all my services with them once I get an alternative service provider soon as there trenching happening in my complex with new SP.

Accelerit does not care about it's customer hence tickets get ignored for weeks