Accelerit Tech Support Call Centre fails

Called Accelerit 4 times yesterday (1 April 2021)due to an internet outage. Was ON HOLD with the Call Centre Tech Support team for (i) 26 mins - answered; no promised call back received, (ii) 36 mins - answered; told the issue lay with Vumatel and got a Vumatel ref # from Accelerit, (iii) 26 mins - not answered; got to #1 in the queue and got disconnected, and (iv) 1h02mins - not answered; gave up and hung up. Got a callback from Vumatel this morning saying that the issue was not from their side, and they're taking the matter up with Accelerit for erroneously passing the outage blame on to them.

Not impressed. Looking elsewhere.