Accelerit stole my money

I had the worst experience with Accelerit, my account had more than R2000 deducted from it this morning, when I contact them I'm told the system had a glitch some time last year where it would reflect as paid whilst money was not received, now the system is auto correcting apparently. I don’t recall such happening I’ve been paying my subscription manually since day one, further more I sent an email to cancel with them and I’m yet to receive confirmation of receipt.