ACCELERIT - Service, no service, empty promises.

I acquired a VOIP product from this organisation. Worked okayish for the first month. Then nothing worked. I was told by one of their staff to change the suggested app to another app. Then I was told my router - supp**** by Accelerit- does not work with VOIP. Then Accelerit said they would send out another router- IT IS NOW DAY SIX- still no router. I spend 15 min on a call trying to speak to a person - Ayanda- tried to deal with the issue. She did not have the technical ability, asked to speak to a Manager in the technical dept - Call disconnected by them. Its not the first time a IT company - supplying telephonic service- cant connect calls. Perhaps that says something about my choice. So they dont like what you are saying they cut you off??? Yet at the end of the month they will expect the payment. BUT I STILL DON'T HAVE ACCESS TO THE SERVICE I AM PAYING FOR!!!!