ACCELERIT SERVICE IS NON EXISTENT!!

WHERE DO I BEGIN???

FIRSTLY IT TOOK 43 DAYS FOR MY INSTALLATION, AFTER MY INSTALLATION I TRIED TO CONNECT, I DID NOT ORDER A ROUTER FROM YOU PEOPLE AND NO ONE GOT IN TOUCH WITH ME TO ARRANGE MY ROUTER DETAILS. I SEND A STUPID TICKET WHICH TAKES AN HOUR TO GET A RESPONSE. I RESPOND IMMEDIATELY AS I WANT MY FIBRE CONNECTED I HAVE WORK TO DO. I THEN GET NO RESPONSE AFTER 24 HOURS. I WAS ON HOLD WITH YOU PEOPLE LAST WEEK FRIDAY FOR 90 MINS AND I WAS STILL 11 IN THE LINE. AFTER HOURS MY TICKET HAD STILL NOT RECIEVED A RESPONSE. I WENT INTO CLIENT ZONE AND MY ORDER STILL SEND PENDING BY THIS TIME I HAD HAD ENOUGH. I WENT ON TO AFRIHOST AND SIGNED UP WITH 5 MINS. AS SOON AS I HAD DONE THAT MY ORDER WITH ACCELERIT IS MAGICALLY ACTIVE BUT YET I STILL HAVE NOT RECEIVED LOG IN DETAILS. YOUR AFTER HOUR SERVICE IS NON EXISTENT AND I CANT DEAL WITH SUCH POOR SERVICE PROVIDERS. I REQUESTED THAT MY ISP BE CANCELLED WITH YOU GUYS ON FRIDAY THE 7TH OF MAY 2021 CAN YOU BELIEVE I GET ZERO RESPONSE AGAIN??? WHY AM I SO SURPRISED. SO I CALL THIS MORNING TO CANCEL THEN I GET TOLD I MUST GIVE 30 DAYS NOTICE AND I ASK TO SPEAK TO A SUPERVISOR AND THE PHONE JUST GETS PUT DOWN, FIRSTLY THIS IS SUCH BULL**** AS I WILL NOT BE GIVING YOU ANY OF MY MONEY AS I HAVEN'T EVEN CONNECTED TO YOUR NETWORK AND I REFUSE TO CONNECT TO IT AND YOU KEEP TRYING TO TAKE DEBIT ORDERS WHICH I KEEP CANCELLING AND ITS COSTING ME R8.50 EVER TIME. IS ACCELERIT GOING TO GIVE ME MY MONEY BACK???? I DEMAND THAT MY ACCOUNT AND ISP BE CANCELLED IMMEDIATELY I DO NOT WANT ANY PART OF THIS COMPANY CALLED ACCELERIT!!! HOPEFULLY NOW I WILL GET SOME SORT OF RESPONSE!!!