Accelerit poor service and feedback!

This is really not a good Wi-Fi company! Wi-Fi has been down for 4 days now! The excuse is that Vumatel has a Fibre break but why does everybody else still have Wi-Fi in the complex. The problem is obviously then not the Fibre but with Accelerit..... Tried to email and call Vumatel to see if they know what is going on to no avail! When reaching out to Accelerit you wait ages to get a reply or just don't get any, if they do reply it means nothing because they don't know what the problem is and how long it's still going to take to repair. Paying for something that has become such a necessity in todays world and not getting the service or help is so unacceptable, the after sales service is terrible (not even mentioning how much extra I have to pay for data now). If you want to be in this type of industry you need to be on the ball all of the time, but it seems Accelerit does not even know where the ball is!!!