ACCELERIT IS USELESS!! EMAILS-NOT REPSPONDED TO. TICKETS - UNATTENDED!!

I EMAILED THEM ON THE 12th DECEMBER TELLING THEM ILL BE MOVING AND GIVING THEM NOTICE OF A MONTH WHICH IS WHAT THEY SAID I SHOULD DO. ITS THE 22nd, I OPEN MY EMAIL AND I GET AN INVOICE TO PAY, WHHHHHYYYYY. I ALSO HAVE A [Ticket ID: 121308] Moving to a new location WHICH NOBODY BOTHERS TO RESPOND TO.... WHAT MUST I DO NOW?? PAY FOR 2 FIBER ACCOUNTS???