Accelerit is hell and stupidity managed company

One star is too good to describe what this non sense **** is. I joined the service because accelerit is the ISP in my complex, I will definitively being this to the body corporate and try to kick them out. In the beginning it was ok than it got slow and slower and stupidly slow and updating. So I decided to upgrade try 50mpm instead of 25mpm... I know friends using 5mpm they are far better than me. The upgrade request is where my world just collapsed. They asked me to pay the new fee which I did the same day. I got an email confirming and requesting me to restart my router what I did. 3 days later I noticed my internet was down, I check just to find that an email of account suspension was sent to me saying due to payment while their own system showed that my invoice was paid. I Spent 24 hour trying to reach them, their phone number is always on voicemail asking to send a ticket, I sent 4 tickets in 24hours with no answer, still getting some robotic messages advising me i dont need to contact them i just need to pay... PAY WHAT DAMN ACCELERIT I DID PAY MY DUE NOW F## GIVE ME THE SERVICE AND AT LEAST HAVE RESPECT FOR YOUR CUSTOMERS PUT SOMEONE ON THE PHONE TO HELP... THIS IS THE WORSE CUSTOMER SERVICE EVER AND WHAT GET ME OUT OF MY MIND IS THEY THINK HIDING BEHIND THEIR TICKET IS THE BEST WAY TO COMMUNICATE WITH PEOPLE THAT PAY THEIE MONEY TO SUPPORT THEIR F### ROTTEN BUSINESS!