Accelerit is a huge disappointment

I don’t even know where to start, I think I have spent more time in calls and emails to these guys than any other service provider... this recent one is tipping the scales, I upgraded my speed on Monday from 40mbps to 100mbps bcoz I was not happy with the speed, I was told it will take 24hrs upgrade, not at this present moment my speed is 0,21mbps, it’s worse that it ever was I keep logging tickets and sent from pillar to post they don’t seem to know what their are doing, the only good technician who has at least tried is brian, the rest say they will call back or log a ticket with Netstream( infrastructure provider) but don’t do anything at all..... tell me accelerit why sell a product it if u can’t provide it... I’ve had it with these guys for 3 years now I can safely say Iam done ✅