ACCELERIT INCOMPETENCE AND POOR CUSTOMER SERVICE

In December 2023, I found myself with "no internet" and report the matter to Accelerit. Meanwhile, they have removed the equipment from the complex, saying nobody is on the service anymore. I did not receive any notification from the complex or from Accelerit of this. I was forced to look at an alternative service provider and went to RAIN. By the end of January 2024 Accelerit informed me that they are busy with ab upgrade and will reinstall their service in the complex. I have notified you that I am no longer interested. You still tried to debit my account every month for a service you no longer provide. In fact, you owe me a refund as I paid for the full December 2023 and you removed your service by the 19/12/2023. I had no need to cancel the service but yet you want me to cancel the service so you can claim payment on the 30day notice period. You terminated the service. Today you send me an Invoice for R499 for a router replacement which I did not requested as I am not interested in your router or your service and then you tried to put an unauthorised debit payment against my account also which is *****. And you threatened to Hand me over today for this payment? Please proceed.