Accelerit - I want my refund

I am very unhappy with how things was handles the past week with Accelerit. I ordered Fibre via Accelerit - The sales agent ensured that my area was covered by Frogfoot, and I made payment. After a week I had to phone for an update where I received an email saying that Frogfoot is no longer in our area "suspended"at my address and therefore Accelerit was unable to assist with my Order furthur.

I managed to contact a ISP in Nelspruit, who contacted Frogfoot, who is more than happy to install a line - where Accelerit keeps saying they cannot assist. I am fine with that, but I have requested last week for a refund. I have still not been contacted for my banking details. I also refused to accept a router from them, as how can they think I will use it if they cannot even complete the Fibre order?

I have been patient, contacted them 3 x this past week. I am still waiting for feedback. I would really appreciate it if we can resolve this situation as soon as possible.

Thank you