Accelerit- horrible service

Please stay away from this company! Their internet is always down. When I signed up I was told I would be paying R393/month. I was only invoiced that amount for the first month after that they started debiting R443 from my account. This after which I had stated that I would prefer to pay on invoice but they went on to start debiting my account. I called in 1 time to compaln about the service being down and I was told it was because the router that I had was old ( I took over an existing installation) and that they would send a technician to do the proper installation for me. That never happened. I would go for days on end without connectivity. The last week and first week of November we were completely down. I tried to call in and nobody would answer. The day I got hold of the tech department I was told they would get a night technician to call me. Nobody called. I was calling for days on end not getting any response. The funniest part is that when I eventually decided to call Vumatel they said their network was up and running- so why was I down? On the 4th of November i had to drive all the way to their offices in Rivonia and requested an immediate cancellation of the service. I spoke to Mathaphelo the service manager who said she would talk to their HOD. I was asked to send an email for the cancellation- which I did and i left the router with them.A few days later Lucia rep**** to my ticket to say the service would be canceled end of November as they needed a month's notice to cancel. This morning Hlengiwe rep**** on the same ticket that they needed a calendar months notice so the service would cancel end of December??? Mind you I am not using their service this whole month- I don't have a router. To top it up I was told I also need to pay R1007 for terminating before the service 1 year anniversary. After all the money I am spending on data while I wait for a new connection, this is what I get.