Accelerit fibre poor customer service

I recently acquired a new apartment. I made the mistake of choosing Accelerit to be my fibre network service provider because after signing up, showing them a picture of the fibre box in the unit and paying the initiation fee. They told me all I needed to do was to collect the modem and my wifi will be connected.

Turns out that was a lie because later they informed me that there is a missing power cable that was not stated before making the payment and that I will not be able to connect the wifi until I get that sorted.

It's been over a week and I still have not received the required power cable and I'm with no wifi in my unit which is an inconvenience to my life & plans.

I emailed the support team wanting my money back for the poor service and they have the nerve to put my request as a "medium" priority. Which just goes to show that they don't really care about my issue. I hope they don't really care about my money either because I want it back and they not getting anymore of it.