Accelerit fiber very poor services

So I went with evotel to install the fiber wires, I choose accelerit to install the modem and have the net up and running, evotel provided a service by telling us the day they will install and what time they would be there and all was done with great service. The day we asked evotel to install They were there within 5 days, but during those 5 days accelerit were suppose to debit the amount from our account within those 5 days, nothing was done. The fiber lines were installed and it’s been 4days waiting for them to deliver the modem and everyday they say it will be tomorrow and the next day comes and nothing gets done. Then they email us to install the fiber lines which were done and they knew about it. They lie on the phone saying the modem has been sent on the day but then the next day they call saying it was only done now etc etc....everyday is stories with them. They suppose to debit the account and now they asking for payment to be done. Services is very poor. If your fiber line is installed within 5 days I think the modem should be done the same day as evotel was corresponding with accelerit. Accelerit been making us wait extra days with excuses everyday. Very bad services would never recommend them, timing is bad and there stories are different everyday. No organization on there side they don’t even know what’s happening.