Accelerit - do not respond to questions, cut one off even when paid 12 days before due date, don't have an effective accounting system and no managers. that are interested in their customers.

A company that does not respond to questions directed to them. They cannot run accounts at all. Even when you pay 12 days before due date they cut you off. They phone you to ask for POP but don't give you time to send it to them - phoned in the afternoon cut off the next morning - no warning at all. They inform yu that there will be a small increase, don't inform you of the amount but on the invoice a few days before it is due. However due to their manual accounting systems they cannot match payments so sent automted UNPAID invoices for nearly 10 days before they realise you have actually paid. When one asks a question on their ticket system the staff do not read it and use standard responses that do not answer the questions. Their agreement states you must give at least one months' notice but when you give them three months' notice they inform you that you must do it one-month efore - so they cannot even accept that. Teh amoutn of time and effort spent on a R600 acoutn ecah and every month is just not worth it, far better to go to a proper ISP and a company that knows how to run a business, a set of accounts and interested in customers. I dooubt if they have managers as we hve requested to speak to one for nine months and not one has made contact. I woudl recommend anyone to stay far away from Accelerit, you do not wish to waste so much time and effort on them.