Accelerit Cancellation

The below response was from myself at 12h00 today. This is after trying to get a hold of anyone from Accelerit Technical since 08h00. Their line does not get answered. When holding for any assistance, calls are answered, placed on mute, then dropped. No generic emails/SMS even to say that their is an issue and it is being worked on. Still awaiting a response or for them to correct the issue. Judging from the reviews, what was once an able contact centre, is now failing miserably due to the supervisors and *********** managers.

Putrid and pathetic service.

Bontle.

Thank you for your response. This is the first feedback/response since this morning. I was transferred to Mathapelo on a few occasions only for the call to drop off after being transferred or answered.

No one called back as promised and I am hesitant on my new line request because of this level of service and competence and integrity.

I appreciate you responding and keeping to your word.

The service/technical department could do with professional guidance on how to manager customer service.

Business loses revenue due to this incompetence.

Regards Duran.

On Wed, 30 Nov 2022 at 11:56, Bontle Molala wrote: Hello Mr. Govender,

Thank you for calling we truly apologise for the disruption in your connection, please be advised that we have escalated your issue to our technical department for further assistance.

@Mathapelo Tseole @Carson Kanji please urgently assist on this.

Kind regards,