Accelerit are Poor Service Providers

My fibre network has been down since 02/04/25. I've tried contacting Accelerit multiple times and there is never any answer, whether you try going through to technical support or sales, there is just no answer and the background music goes on forever. I have emailed as well and escalated the issue to management and still have not received any feedback whatsoever. Their service or lack thereoff is beyond pathetic.