Accelerit and zoom fibre horrible and pathetic service

Accelerit sent zoom fibre representatives beginning of July 2021 in regards to packages the company is offering ...

Due to the unrest installation was delayed . I did get installed on the 6th of August 2021. The installer did mention that I should wait for someone to contact me with a username and password

Since then I've been on the phone with accelerit and zoom fibre as to me being connected ...

I phone accelerit they tell me phone zoom I phone zoom they tell me they can't help me I must phone accelerit

So I was communicating with a guy named Jerome he says he is sorting out but nothing. So I sent a complaint and the next day a lady name Shaistha moola phones me says Jerome cannot help me all he can do is escalate it to accelerit. She advised that my cluster would be going live on the 20th of August 2021. She also advised that I must contact her on the 23rd of August if my internet was still not active. So I did contact her this morning she says I need to contact accelerit she cannot help me ..

So I do contact accelerit I spoke to the sales department. Explained my story he says he cannot help me and he will get the technical department to contact me ... This was after lunch ... I waited and no call ... So at 4 pm I called the technical department... Explained my story again .. now the consultant says she cannot help me she will transfer me to the sales department..

so now zoom says they can't help me ... I must contact accelerit ... Accelerit says they can't help me I must contact zoom ...

What do I do??? This company is absolutely frustrating with no proper work ethic. They promise customers a service and deliver nothing ... They cannot even assist any customer because they have no clue as to what's is happening themselves

Pathetic service ... Which is sad cause I haven't even got to use the promised service yet

Oh and btw Jerome says oh can I add your personal number to my personal phone and you would be connected shortly...

I have screen shot and call recording proving their pathetic service

How can zoom fibre claim to be a isp when the can't help and assist a customer to get activated and connected