Accelerit and no understanding their clients requests

In March 2024 the internet line was not working. We logged a call. And after a month or two with no internet still, we decided to cancel the service. We were promised a refund for the months we had on internet, at that stage i was happy.....until. We thereafter kept getting invoices and deducted form the bank payments for the service we cancelled. I received numerous calls form their call center about the line and they were not aware of the cancellation, then i would give them the ticket no, they would confirm i had logged a call to cancel and would sort it out. Again every time i asked for an email from the person calling me to confirm our discussions. Nothing, but i would still get more invoices and deductions. And this month apparently its Easter. Because the invoice for August is headed as the Easter Weekend. So, ask yourself if an IT company of this size cant even get the right festive season to the month, or know what's happening internally with their own ticket system, are they able to assist you with your internet needs? For the record my ticket no is #278015 and please note that they mention that they will reinstate the line DESPITE the complaint was to cancel it